Frequently Asked Questions

The best way to set up an account associated with an existing company/school is to reach out to your sales representative at 314-506-4500 or sales@hummert.com

When paying by card, your card will only be pre-authorized for the amount on the order. Once any part of the order has shipped, your card will then be charged for the amount it was pre-authorized at, and your invoice will be paid. Online orders paid On Account will be sent an invoice from invoices@hummert.com after any part of the order is shipped. You can also contact us at invoices@hummert.com or call 314-506-4500 ext. 606. 

Please fill out the form here Confidential Credit Application and send to credit@hummert.com

You can download a copy of our W-9 form HERE

Yes! You can submit a request for a quote for anything imaginable, right here: Get a Quote or by contacting your sales representative

Tracking information can be provided upon request from a sales representative but is dependent on the type of order and information available by the manufacturer at time of order. Please contact your sales representative when requesting this information, or contact us at 314-506-4500 or sales@hummert.com

We work with a variety of carriers to secure the best possible shipping rates based on order size, weight, and destination. Because rates vary widely, we bill the exact amount charged by the shipper to ensure transparency and fairness. Unfortunately, due to the custom nature of some products and their availability to ship, we are unable to offer automated rates online at this time. For these items you will see 'Freight' shipping option at checkout, where a sales rep will contact you with the freight quote after placing the order.
For items that do allow ground shipping estimates, you will see that estimate at checkout. In some cases, especially for large orders, you will receive the best rates by contacting your sales rep at 314-506-4500 or sales@hummert.com

Yes, when viewing your shopping cart, click on “Get Quote” (it’s under Proceed to Checkout button.) Finish completing the next steps. A form of payment in not required and your sales representative will reach out with pricing. You may also reach out to that representative or call 314-506-4500. 

To view our policy, please click here.  

Please call your sales representative at 314-506-4500 and/or review the inspection terms here

To view our policy, please click here

To view your invoices online, go to the My Account dashboard, and click on My Invoices. You may also email invoices@humert.com or call 314-506-4500 ext. 606. 

Please contact your sales representative at 314-506-4500 or sales@hummert.com

You can reset your password any time under My Account details

After contacting your banking institution to resolve the compromised cards, the please contact Accounts Receivable at 314-506-4500 ext. 606 or invoices@hummert.com. They will be able to take your new form of payment and remove any compromised card(s) from our system.

If credit has been established, please select “On Account” as Payment Method at checkout. If you don’t see the “On Account” option please contact your sales representative or call 314-506-4500.
Or, to establish credit terms, please fill out the form here Confidential Credit Application and send to credit@hummert.com

Due to sizes, hazmat restrictions etc, not all items will be offered to be picked up at will call. Please add a note requesting will call pickup in the Comments section at checkout when placing your order. Your sales representative will be able to process your order accordingly and will reach out with more information.