Customers have up to 10 days to return Hummert stocked products with no restocking fee, provided they obtain a Return Authorization Number from customer service. Defective items also require a Return Authorization Number from customer service if a return is requested by the mfg.
After 10 days, there is a 20% restocking fee. We must request that merchandise be RETURNED PREPAID and in RESALABLE CONDITION, for a merchandise credit to be issued, less the original shipping and handling. After 45 days we will be unable to accept any returns, due to the seasonal nature of our horticultural business.
Due to state regulations, we cannot accept the return of any grass, vegetable or flower seeds, bulbs, or live plant material.
DROP SHIP PRODUCTS ARE SUBJECT TO THE VENDOR'S RETURN POLICY AND MAY EXCEED 20% RESTOCKING CHARGE PLUS FREIGHT. Therefore, the return policy for drop ship products is separate from Hummert's return policy for stocked products.
BOOKS WITH PROTECTIVE SEAL REMOVED ARE NOT RETURNABLE.
MADE TO ORDER AND SPECIAL ORDER PRODUCTS ARE NOT RETURNABLE.
If you need to make a return please email our Customer Service Department: firstname.lastname@example.org for a Return Authorization Number (RA#) and instructions.